Frequently Asked Questions
Avoid hold times by checking out these commonly asked questions and answers. For more information, visit our other support channels.
Avoid hold times by checking out these commonly asked questions and answers. For more information, visit our other support channels.
We have made the site so that you can search for almost anything. Click on "Buy Artwork" in the top navigation and on the left you can narrow your search by: price, style, color, frame, material, etc. You can then further sort by name and price. You also have the option to view artworks as thumbnails or in a list.
Our Compare feature is designed so that you can add artworks to view on separate pages or view all artworks on one page: they will be stored on the site for 30 days. Similar to the Wish List, you can save them by setting up an account and come back to them later.
Each artwork page has a "Contact Support" form so that you can send a message with your inquiry.
You can order any artwork from the product page, just add the artwork to your cart and complete our simple checkout process.
Once we receive your order we will send you an order confirmation and the artist will arrange delivery. Once delivery is booked we will send you tracking information.
If you have set up an account you will be able to log in and check the status of your order, if the order has been 'shipped' you will get tracking information. If you are unsure please contact us.
Pending: We have received the order but have not yet received payment, once payment is received your order will change to Processing status.
Processing: We have received your order and are processing it.
Completed: Your order is complete and all artwork has been dispatched.
You can check out using PayPal secure checkout.
Visa, Mastercard, American Express, UnionPay, Bancontact, iDEAL, iDEAL, Apple Pay, Apple Pay.
Yes, the security of your payment and personal information is of utmost importance to us. We use advanced SSL encryption technology, which means that all your details are completely safe.
Once your artwork is complete, we will email you a photo for your approval. We will keep you informed throughout the process.
Yes, we will not send artwork until we have your approval.
The artist will continue to create the work until you are satisfied.
No, the artwork is non-returnable as it was created to your specific requirements.
Delivery times can vary, depending on the type of artwork you order, you can find delivery times on the individual artwork pages.
Delivery is Monday to Friday, we cannot guarantee delivery dates, but we can certainly make requests, so please add this in your order notes.
The courier will usually try to contact a neighbour, but they will always leave a card for you to reschedule the delivery.
Delivery is free, international delivery is available, prices can be found on the individual artwork pages.
If the artwork is damaged, please notify us within 24 hours and send a photo of the damage. We will arrange a refund or replacement within 30 days.
Yes, international shipping is available.
This depends on the type of artwork, you can use picture hooks to fix framed artwork and screws to fix canvas framed artwork.
It is recommended to use a lint-free cloth to clean the surface of the artwork and not allow any chemicals to come into contact with the surface.
Depending on the material used for the artwork, it is recommended not to hang the artwork in direct sunlight or too close to a heat source. However, if you are unsure, please contact us.